On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

Luxury

When Luxury and Value Go Together

A luxury experience could cost thousands of dollars, but the guest can still walk away feeling like they received value - or at least their definition of value.

Colin Nagy | 4 weeks ago

Hotels

4-Hour Waits at Immigration and $27 Hot Water: Has American Hospitality Lost the Plot?

There's a worrying trend in American hospitality: Travelers coming to the U.S. from abroad often encounter sloppiness, rudeness, and ineptitude in stereo sound.

Colin Nagy | 1 month ago

Hotels

The New Sound of Luxury

Sound is an opportunity area that luxury hoteliers haven't fully capitalized on. But they are perfect places to create unique, rarified experiences.

Colin Nagy | 2 months ago

Hotels

Luxury Hospitality’s Secret Sauce

True luxury doesn't come from glitz. It is generated by the 10% extra effort a team delivers beyond already high standards.

Colin Nagy | 3 months ago

Hotels

The Biggest Innovators in Travel and Hospitality

Big brands have a tendency for stasis: I'm particularly interested to see how AI and new technology will soften the ground for a new wave of hospitality entrepreneurs and visionaries to shape a very dynamic industry, particularly in emerging markets like Saudi.

Colin Nagy | 4 months ago

Airlines

Alaska Airlines: Pacific Northwest Charm Can Beat Luxury

Alaska may not be the sexiest carrier in North America, but its brand management and consistent execution across various customer touch points is a masterclass.

Colin Nagy | 4 months ago

Hotels

Peninsula Hotels’ Luxury Vision: ‘Finest’ Is Better Than ‘Best’

Peninsula has taken a slow, thoughful approach to expansion as other brands stamp out luxury hotels like razor blades. Key to the thoughtful brand management is the brands COO, Peter Borer, who is obsessive over brand clarity.

Colin Nagy | 6 months ago

Airlines

Airline Loyalty Keeps Degrading: I’m a Free Agent and You Should Be Too

When it comes to airline loyalty, if everyone is "elite" no one is. As Delta rebalances its loyalty program, customers need to remember it is a business in the service of shareholders. I'm surprised it has taken this long for programs to arrive at this revenue-driven conclusion.

Colin Nagy | 7 months ago

Hotels

Cambodia’s Conservation: Modern Approach For High-End Travelers

Cambodia is in its earliest stages of establishing conservation during a precarious time. There are lessons to be learned in Africa, and David Steyn, GM of Shinta Mani Wild tented camp, is helping to broker them.

Colin Nagy | 7 months ago

Hotels

Modern Luxury: The Case For an Elevated Boutique Hotel

As the hyper luxury category spirals upwards, there is new white space for elevated boutique hotels that still offer five-star service. A new Paris opening is a perfect reference for what this category should look to.

Colin Nagy | 8 months ago