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Articles tagged “southwest airlines”

Airlines

Southwest is refunding passengers stung by “luv” bug

This is a terrible way to treat someone who "likes" you. Hopefully Southwest's efforts to reimburse would-be flyers for overdrafts and other related hassles will be up to its usual customer service standards.

Associated Press | 12 years ago

Airlines

Southwest’s half-price Facebook “luv” gone wrong, customers billed multiple times

Southwest's social love means saying you're sorry, again, and again, and again....

Linda Stewart Ball, AP | 12 years ago

Airlines

Awesome video: 20 years of Southwest TV ads

The evolution of U.S. airlines over the last two decades, as reflected through the ads of an airline that went from upstart regional scrapper to the nation's foremost budget carrier.

Skift | 12 years ago

Skift Originals

How Southwest airlines makes so much money from fees — even checked bag fees

Bag fees are not against Southwest's religion and, with the acquisition of checked-bag-fee charging AirTran, management is undoubtedly mulling whether to see the green light.

Dennis Schaal, Skift | 12 years ago

How Southwest airlines makes so much money from fees — even checked bag fees

SkiftX

For once, consumers win: Spirit/Southwest lose challenge to show plane tickets’ real cost

Using first amendment argument to display real costs to consumers? Now that's novel. For once, a consumer victory against airlines. Surprised to see Southwest, one of the most consumer friendly airlines, involved in challenging this ruling.

Skift | 12 years ago