Skift Take
Starting May 1, Delta said it plans to use zones, numbered one through eight, to make the boarding process more intuitive for its customers.
Boarding a plane can be a frustrating travel experience. The lines are long, and it’s almost always slowed down by passengers storing their carry-ons in the overhead bins.
But Delta Air Lines hopes to make that process a little smoother. Starting May 1, the carrier is rolling out changes to its boarding process in an attempt to streamline the experience for passengers and airport customer service agents.
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