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Articles tagged “reviews”

Hotels

Upscale Hotels Plant Fake Reviews When High-End Vacation Rentals Come to Town

The enemy of my enemy is my friend. That may be why high-end hotels tend to stop planting fake negative reviews about each other online once nicer short-term rentals start competing locally.

Sean O'Neill | 1 year ago

Upscale Hotels Plant Fake Reviews When High-End Vacation Rentals Come to Town

News Blog

Travel Site Map Happy Becomes a Penske Media Brand

Map Happy, a news-you-can-use, consumer travel site run by co-founder and CEO Erica Ho, has joined Penske Media as part of its SHE Media network of voicey content brands, such as SheKnows, BlogHer, STYLECASTER, and Soaps. The companies didn't disclose the terms of the deal but Ho said it would "bring more firepower." Map Happy…

Sean O'Neill | 2 years ago

Tourism

Visit Mexico to Tout Digital Wallet as Unofficial Loyalty Program

It's not obvious the world needs another payment method. But a points-based loyalty program tied to the new debit card may give Visit Mexico a tool to steer travelers to suppliers and locations that most need visitors. The idea is intriguing.

Sean O'Neill | 2 years ago

Visit Mexico to Tout Digital Wallet as Unofficial Loyalty Program

Coronavirus

What a Stay at Kayak’s New Miami Beach Hotel Revealed

Kayak and Life House have joined forces to launch Kayak's first foray into the hospitality industry. The concept is a good one, but to be successful, the kinks in technology and customer service still need to be worked out, as Skift learned firsthand.

Ruthy Muñoz , Skift | 3 years ago

What a Stay at Kayak’s New Miami Beach Hotel Revealed

Online Travel

Tripadvisor Digs Deeper Into Subscription Services for Hotels and Restaurants

Some hoteliers may welcome the opportunity to work with Tripadvisor on improving their rankings, but Tripadvisor will be challenged to show that its reputation management service will pay as much attention to reviews on Google and Facebook.

Dennis Schaal, Skift | 3 years ago

Tripadvisor Digs Deeper Into Subscription Services for Hotels and Restaurants

Hotels

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Many Airbnb hosts of the mom-and-pop variety — yes, there are a few left — feel aggrieved when they welcome guests into their homes and have to bear the consequences of hostile reviews penned with the worst intentions. Airbnb is trying to tip the balance back toward hosts — and is probably making neither party totally happy.

Dennis Schaal, Skift | 4 years ago

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Online Travel

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

If you think protest is futile, then you're wrong. Petitioners didn't think TripAdvisor went far enough to promote traveler safety, and they got the travel website to take stock of itself and make additional reforms.

Dennis Schaal, Skift | 5 years ago

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

Online Travel

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Today Expedia's computers are analyzing guest reviews. We predict that someday its computers will use the reviews to create software-generated, Zagat-style hotel summaries, for its search results.

Sean O'Neill, Skift | 7 years ago

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Online Travel

Are Google Reviews Poised to Beat TripAdvisor at Its Own Game?

Google has fought and annoyed TripAdvisor and Yelp for years when it comes to user reviews. The search giant obviously has the scale to compete and is now putting new emphasis on its own user reviews, but it has to prove it has the focus to upend the review balance of power.

Martin Soler and Daniel E. Craig, Skift | 7 years ago

Are Google Reviews Poised to Beat TripAdvisor at Its Own Game?

Airlines

Expedia’s Covert Weapon: Flyers’ Airline Reviews

Lots of consumers start their trip-planning with flights. Expedia will use its customer reviews of flights to spur more flight bookings but the company is also focusing on up-selling and facilitating smooth navigation to hotel and vacation-package options.

Dennis Schaal, Skift | 8 years ago

Expedia’s Covert Weapon: Flyers’ Airline Reviews