Air Canada Plans to Pay $4.5 Million to Settle Passenger Refund Dispute

Air Canada has agreed to a $4.5 million settlement to resolve a U.S. government investigation into claims thousands of air passenger refunds were delayed, the Transportation Department said.

The proposed settlement, which still must be approved by an administrative law judge, would resolve the U.S. Transportation Department investigation into what it said were “extreme delays in providing refunds to thousands of consumers for flights to or from the United States that the carrier canceled or significantly changed”.

Of the $4.5 million settlement, $2.5 million would be credited to Air Canada for refunding passengers and $2 million would be paid to the U.S. Treasury.

Air Canada said it agreed to settle without any finding of wrongdoing “to avoid protracted litigation as Air Canada focuses, together with all stakeholders, on rebuilding following the pandemic.”

Air Canada said it has provided $575 million in refunds on flights to or from the U.S. significantly changed since March 2020 as well as more than $7.85 million in goodwill payments to passengers not entitled to refunds under U.S. law.

In June, the department said it was seeking a $25.5 million fine from Air Canada over the carrier’s failure to provide timely refunds, alleging Air Canada continued its no-refund policy in violation of U.S. law for more than a year.

The U.S. Transportation Department said it plans to soon propose formal rules to codify its interpretation of requirements that airlines provide prompt refunds when carriers cancel or make a significant change, including when the ticket purchased is non-refundable. The rules will also “address additional protections for consumers who are unable to travel due to government restrictions.”

Air Canada said in June it has been refunding non-refundable tickets as part of the Canadian government’s financial package.

The Transportation Department in June disclosed it was also “actively investigating the refund practices of other U.S. and foreign carriers flying to and from the U.S.”, saying it would take “enforcement action” as appropriate. It reiterated those comments Monday.

(Reporting by David Shepardson; Additional Reporting by Allison Lampert in Montreal; Editing by Alex Richardson and Karishma Singh)

This article was written by David Shepardson and Allison Lampert from Reuters and was legally licensed through the Industry Dive publisher network. Please direct all licensing questions to [email protected].