Articles tagged “customer service”

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Travel Technology

How Technology Enables and Enhances the Human Touch

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.

AWS for Travel and Hospitality + Skift | 6 months ago

How Technology Enables and Enhances the Human Touch

Travel Technology

Ask Skift: What Is AI’s Impact on Travel?

Artificial intelligence is fundamentally altering how travel brands operate, and here's a look at a few ways the rapidly booming technology has already done so.

Rashaad Jorden | 9 months ago

Ask Skift: What Is AI’s Impact on Travel?

News Blog

IDEAS: Schiphol Airport Extends Time Slot Booking to Reduce Security Wait Times

Amsterdam’s Schiphol Airport will be extending its time slot booking service for security checks. Following a successful launch at the start of 2023 for Schengen destinations, the service can now be reserved for both Schengen and non-Schengen destinations.  Credit: Amsterdam Airport Schiphol Travelers making their way through Schiphol Airport can now reserve a time slot…

Adam Stacey | 9 months ago

Hotels

Hotels are Way Behind on Tech. These Brands Are Trying to Change That.

Hotel executives admit they're late to the party when it comes to adopting technology. Now, they're trying to figure out the basics and adopt innovations all at the same time.

Justin Dawes | 10 months ago

Hotels are Way Behind on Tech. These Brands Are Trying to Change That.

News Blog

IDEAS: dnata Looks to Robotics for the Future of Airline Catering

At the World Travel Catering & Onboard Services Expo (WTCE) in Hamburg this week, dnata – one of the world's largest air services providers – offered attendees a glimpse into the future of its catering capabilities with a demonstration of its new AI-powered cooking robot. Credit: dnata/Moley Robotics Developed by Moley Robotics, the cooking-machine utilizes…

Adam Stacey | 11 months ago

News Blog

Air France Quits Offering Customer Support Via Twitter

Blaming Twitter for changing its terms and conditions, Air France said on Friday it would stop offering customer support via the social media platform's direct messages for its accounts worldwide. KLM, a sister brand, has yet to make a similar move. Update: 4pm ET: An Air France spokesperson clarified, "Twitter's recent change in access to…

Sean O'Neill | 12 months ago

Travel Technology

Oracle Hospitality Wants to Bring More Hotels Into the Cloud

It is mind boggling to think about how needlessly difficult hoteliers' jobs can be because of old technology. The hotel industry is definitely late to make an upgrade, but better late than never.

Justin Dawes | 1 year ago

Oracle Hospitality Wants to Bring More Hotels Into the Cloud

Short-Term Rentals

Airbnb Stokes Hosts’ Ire Over Paused Payments

In an era of scams, Airbnb is wise to verify host identities and payout methods. Still, its at-times subpar support for and communication with hosts remain persistent problems.

Dennis Schaal | 1 year ago

Airbnb Stokes Hosts’ Ire Over Paused Payments

News Blog

Southwest Hires Consultant to Assess the Airline’s Tech Systems

The CEO of Southwest Airlines issued a statement to customers with new details about actions the company is taking following the debacle in the last week of December.  The most notable new information that CEO Bob Jordan shared is that the company has created a board committee to review the company’s response during that time,…

Justin Dawes | 1 year ago

Startups

Patriot Family Homes Raises $60 Million for Short-Term Rentals in Underserved Areas

There is a reference to artificial intelligence by nearly all the startups listed. It is being used to strengthen the services for even the seemingly most basic types of consumer apps.

Justin Dawes | 1 year ago

Patriot Family Homes Raises $60 Million for Short-Term Rentals in Underserved Areas