Skift Webinar: Cracking the Code to the Connected Customer Trip

This sponsored content was created in collaboration with a Skift partner.

Entering a new era of travel, leading airlines, hotels, online travel agencies (OTAs), and cruise lines will have to do more than sell trips. Travelers also want them to help make sure their entire journey is as smooth and stress-free as possible. As a result, travel insurance has become an unexpected linchpin in creating a fully connected customer trip. 

To stay competitive, travel companies must develop innovative and creative solutions to deliver a connected customer experience — offering more personalized purchasing options, balancing self-service technology with the human touch, and opening new avenues for long-term customer loyalty.

In this webinar, we’ll hear insights from Marriott and Allianz Partners as they discuss a new era of travel in which consumers are traveling and willing to spend more, but have higher expectations around customer service, convenience, and protection. 

What to expect:

• High level insights: Trends in travel protection purchases and their implications for customer expectations 
• Practical strategies: How to build partnerships that enable a personalized, seamless trip 
• Technology overview: How technology is augmenting and improving the human touch in travel and hospitality
• Industry disruption: Why it’s time for travel suppliers to rethink loyalty and how it applies to all kinds of customers