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The Emirates President's honest assessment of the situation after Tuesday's record rainfall in Dubai indicates that the airline is determined to be better prepared for similar events in the future.
Dubai’s flagship carrier Emirates has had to cancel nearly 400 flights and delay many more in the 3 days following Tuesday's thunderstorm, Emirates President Tim Clark wrote in an open letter to customers on Saturday.
Extending an apology to all affected, Clark wrote, “We know our response has been far from perfect. We acknowledge and understand the frustration of our customers due to the congestion, lack of information, and confusion in the terminals. We acknowledge that the long queues and wait times have been unacceptable."
https://twitter.com/EmiratesSupport/status/1781227488745562257He assured travelers that the airline is committed to learning from this experience to "make things