Airlines

Skift Aviation Forum Video: Understanding Today’s Airline Traveler

In this video from Skift Aviation Forum 2023, we hear from Manisha Jain, vice president, global airline partnerships, American Express Travel, about passenger trends and how they can help industry leaders successfully engage with the wants, needs, and expectations of their customers.

American Express + Skift | 6 months ago

Travel Booking

Skift Global Forum Video: Innovating for the New Power Traveler

In this video from Skift Global Forum 2023, we hear from Audrey Hendley, president, American Express Travel, about connecting with Gen Z and millennial travelers by developing a deep understanding of their experience-driven behaviors and expectations.

American Express + Skift | 7 months ago

Business Travel

Executive Q&A: Providing Innovative Solutions to Support Today’s Business Travelers

Business travel recovery trends differ by company size and sector, but regardless of their circumstances, organizations large and small are seeing now as a critical time to reconsider return on investment of business travel, to update their approach to sustainability and traveler well-being, and to digitize and automate the travel and expense process.

American Express + Skift | 1 year ago

Travel Agents

Skift Global Forum Video: High-Touch Service in an Era of Change

In this video from Skift Global Forum 2022, we hear from Audrey Hendley, president of American Express Travel, about how the company is tailoring its services to capitalize on the latest travel trends while continuing to build trust with customers.

American Express + Skift | 2 years ago

Luxury

Skift Global Forum Video: The Evolution of Luxury Travel

In this brand talk from Skift Global Forum 2021, Audrey Hendley, president of American Express Travel, speaks with Rafat Ali, Skift founder and CEO, on what luxury travel will look like moving forward.

American Express + Skift | 3 years ago

New Skift Insights Deck: Cyber Fraud in Travel

Cyber fraud is estimated to cost the global economy $400 billion a year, with travel’s transition to the digital realm it must deal with new threats and challenges. Breached data such as air miles, loyalty points, and travel website accounts are being sold on the dark web and are now available for anyone to purchase.

American Express + Skift | 7 years ago

Free Report: Lifestyle Habits of the 24/7 Business Traveler

The needs of the modern business traveler are changing. As efficiency and healthy living have become top priorities, travel brands would be smart to listen to the evolving desires of road warriors in order to win more business and build better loyalty.

American Express + Skift | 9 years ago

Hotels

Why Hotels Should Bet on Wellness Amenities for Business Travelers

While free WiFi and breakfast remain the top perks for business travelers, a shift towards healthy living is spurring hotels to rethink their wellness amenities to help corporate travelers maintain their sleep and fitness routines on the road.

American Express + Skift | 9 years ago

Partnerships

Making Business Travel More Personal for Next-Gen Business Travelers

Exploring the destination is the top cited reason to turn a business trip into a vacation.

American Express + Skift | 10 years ago

Partnerships

The New Amenities Hotels Should Offer Business Travelers

Today’s road warrior prizes efficiency and looks for technology-driven perks like free WiFi when choosing a place to stay. Hotels would be wise to listen up.

American Express + Skift | 10 years ago