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AI in Travel

Artificial intelligence (AI) is the dominant topic of the future in travel, and we’re keeping a close eye on it at Skift.

Breakthrough generative AI technology was released publicly by OpenAI last November, and a number of big-name travel companies have already responded. Expedia, Kayak, and more — including multiple startups — have started releasing experimental technologies that could lead to transformations in the way users discover, plan, and book travel.

Skift’s own Ask Skift AI deep search tool gives readers extensive insight into the business of travel by training artificial intelligence on the complete archives of Skift, Skift Research, Airline Weekly, Skift Meetings, Daily Lodging Report, and Skift Live events. 

Online Travel

Beyond Mobile: How Voice and AI Are Changing Digital Travel

Despite the rapid shifts already caused by mobile, even bigger changes are on the horizon as voice search, artificial intelligence, and conversational messaging are transforming how travelers interact with travel brands. While there is a lot of excitement around the promise of each of these technologies, we now face the challenge of implementing them.

Adobe + Epsilon | 7 years ago

Beyond Mobile: How Voice and AI Are Changing Digital Travel

Travel Technology

Google’s New Artificial Intelligence Assistant Doesn’t Know Much About Your Next Trip

Google is using its Google Flights capability to power its new Artificial Intelligence-filled Assistant to respond intelligently to queries about travel. The service's inability to respond to queries about your existing travel itineraries, however, is a huge missed opportunity for now.

Andrew Sheivachman, Skift | 7 years ago

Google’s New Artificial Intelligence Assistant Doesn’t Know Much About Your Next Trip
smart_toy

Skift AI Travel Newsletter

AI coverage across travel sectors that’s focused on separating trendy moves from good ideas – in your inbox every Friday.

Online Travel

Expedia Plans to Use Artificial Intelligence for Customer Service

There has been serious talk about artificial intelligence in travel for the past couple of years. While Expedia CEO Dara Khosrowshahi wasn't talking about implementing artificial intelligence for customer service in the next quarter or two, be assured that Expedia and others are working on it hard.

Dennis Schaal, Skift | 8 years ago

Expedia Plans to Use Artificial Intelligence for Customer Service

Online Travel

Video: Online Travel Founders Talk Game-Changing Deals, Big Upcoming Trends

Moral of the story about the early years of online travel? Not to over-simplify, but be prepared to take risks, feel free to contradict conventional wisdom, and assemble the best damn team that you can.

Jason Clampet, Skift | 8 years ago

Video: Online Travel Founders Talk Game-Changing Deals, Big Upcoming Trends

Online Travel

Behind Orlando’s New IBM Watson-Powered Travel App

Although Visit Orlando's new AI-powered travel app still has kinks, it shows the power of machine learning to provide more contextual and customized information to travelers — most of the time.

Greg Oates, Skift | 8 years ago

Behind Orlando’s New IBM Watson-Powered Travel App